DEPARTMENT OF HUMAN RESOURCES

FUNCTIONS

Created in 1975, the Department of Human Resources serves families and individuals who, due to financial hardship, disability, age, chronic disease, or any other cause, need help in obtaining the basic necessities of food and shelter. Children in particular are the concern of day care, foster care, adoption, and protective services that also extend to vulnerable adults. The Department directs State programs for homeless persons, refugees, migrant workers, victims of crime, and women who are displaced, battered, or assaulted. At the same time, it also administers federally funded programs such as Family Investment, Food Stamps, and Medical Assistance (Medicaid) (Code Human Services Article, secs. 2-101 through 6-708).

Department of Human Resources, 311 West Saratoga St., Baltimore, Maryland, January 2002. Photo by Diane F. Evartt.

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OFFICE OF SECRETARY

Appointed by the Governor with Senate advice and consent, the Secretary of Human Resources directs the Department (Code Human Services Article, secs. 2-202, 2-203). The Secretary chairs the Governor's Interagency Council on Homelessness, and the Advisory Council for Alternative Response, and serves on the Governor's Executive Council; the Children's Cabinet; and the Advisory Council to the Children's Cabinet. The Secretary also serves on the Interagency Committee on Aging Services; the Maryland Commission on Autism; the State Child Fatality Review Team; the Interagency Disabilities Board; the Maryland State Drug and Alcohol Abuse Council; the Governor's Family Violence Council; the Health and Human Services Referral Board; the Maryland Health Care Reform Coordinating Council; the Governor's Commission on Hispanic Affairs; the State Coordinating Committee for Human Services Transportation; the Interdepartmental Advisory Committee for Minority Affairs; the Maryland Council for New Americans; the Task Force on Prisoner Re-Entry; the Task Force to Study the Procurement of Health and Social Services by State Agencies; the Maryland School-Based Health Care Policy Advisory Council; the State Board of Victim Services; the Board of Directors, Maryland Workforce Corporation; and the Governor's Workforce Investment Board.

Reporting to the Secretary are five offices: Communications; Constituent Services; Government, Corporate and Community Affairs; Licensing and Monitoring; and Policy and Planning. Also under the Secretary's direct supervision are the Foster Parent Ombudsman, and the Social Services Administration.

Appointed by the Secretary of Human Resources with the approval of the Governor, two deputy secretaries oversee Operations, and Programs (Code Human Services Article, sec. 2-204).

The Department is aided by the Advisory Council for Alternative Response; the State Citizens Review Board for Children; the Governor's Commission on Migratory and Seasonal Farm Labor; and the Maryland Commission for Women.

ADVISORY COUNCIL FOR ALTERNATIVE RESPONSE
In July 2012, the Advisory Council for Alternative Response was established (Chapter 397, Acts of 2012). For certain reports of suspected child abuse or neglect, the Department is to establish an alternative response system which does not include a full-scale investigation or require a formal determination of whether the abuse or neglect occurred. The Council will advise the Department in developing and implementing the alternative response program, which may not be instituted by local departments of social services before July 1, 2013.

STATE CITIZENS REVIEW BOARD FOR CHILDREN
4201 Patterson Ave., 5th floor, Room 509, Baltimore, MD 21215

The State Citizens Review Board for Children formed in 1978 as the Maryland Citizen Board for Review of Foster Care for Children (Chapter 980, Acts of 1978). It was renamed in July 1999 (Chapters 355 & 356, Acts of 1999). The State Board reviews and coordinates the work of local citizen review boards and promulgates policies and procedures relating to their functions. It also recommends foster care policies and procedures to the General Assembly (Code Family Law Article, secs. 5-535 through 5-547).

Local boards review cases of children in foster care to evaluate what progress has been made towards their permanent placement. Cases are reviewed in accordance with priorities established by the local department of social services and the State Board and contained in a memorandum of agreement. For each child reviewed, a recommendation is sent to the local department of social services and the local juvenile court. With concurrence of the Social Services Administration, the State Board may establish categories of foster children for whom a satisfactory permanent arrangement has been made and who may be exempt from local review.

Quarterly, the State Board tabulates and analyzes all case reviews completed and submits its findings to the Department (Chapters 629 & 630, Acts of 2009).

Local review board members are appointed by the Governor to four-year terms. Each local board has seven members.

The State Board's eleven members represent the jurisdictions encompassed by judicial circuits. In Judicial Circuits nos. 1-7, each local review board elects a member to the State Board. From Baltimore (Judicial Circuit no. 8), local review boards choose three State Board members. The Governor also appoints one member from the executive staff. Members serve two-year terms concurrent with their service on the local review board.

The Administrator is appointed by the State Board with the approval of the Secretary of Human Resources.

GOVERNOR'S COMMISSION ON MIGRATORY & SEASONAL FARM LABOR
At the request of the General Assembly, the Governor created the Commission in 1959 as the Governor's Committee for the Regulation and Study of Migratory Labor in Maryland (Joint Resolution no. 9, Acts of 1959). In 1971, the Committee was assigned by Executive Order to the Department of Employment and Social Services and reassigned in 1976 to the Department of Human Resources. In 1981, the Governor reconstituted the Committee as the Governor's Commission on Migratory and Seasonal Farm Labor within the Department of Human Resources and expanded its mandate to include seasonal farm workers within the State (Executive Orders 01.01.1981.01; 01.01.1984.02).

The Commission develops and recommends standards for housing, sanitation, health, and welfare for out-of-state farm laborers who travel, live, and work in Maryland.

Appointed by the Governor, the Commission consists of up to seventeen members, six of whom serve ex officio. Members serve four-year terms. The Governor names the chair with advice of the Secretary of Human Resources (Executive Order 01.01.2003.28).

MARYLAND COMMISSION FOR WOMEN
311 West Saratoga St., Room 272, Baltimore, MD 21201

In 1965, the Maryland Commission for Women started as the Governor's Commission on the Status of Women. To examine pressing social problems and foster an understanding of issues affecting women, the Commission was reactivated in 1968 as the Maryland Commission on the Status of Women. The Governor directed the Commission to review the previous Commission's recommendations on education, employment, and community and civic participation, and to implement those most pertinent. The Commission also helped State and local organizations identify problems and improve opportunities for women in a variety of fields. In 1971, the Commission became part of the Department of Human Resources (Chapter 57, Acts of 1971). The Commission adopted its present name in 1976 (Chapter 119, Acts of 1976). Formerly under the Community Services Administration, the Commission moved to the Office of the Secretary in August 2002.

The Commission studies and reviews the status of women in the State. To strengthen home life, the Commission addresses the critical problems confronting women as wives, mothers, homemakers, and employees. It recommends ways to overcome discrimination in public and private employment and encourages women to become politically active. In addition, the Commission promotes opportunities for women to develop skills, continue education, and secure retraining. It maintains a clearinghouse of information about women, and recognizes the accomplishments of women through the Maryland Women's Hall of Fame and the Women of Tomorrow Awards. Further, the Commission keeps the Executive Branch of Government and the General Assembly informed about issues concerning women.

With the State Department of Education, the Commission is establishing the Maryland Women's Heritage Center, a museum and resource center for learning about women's contributions throughout Maryland history.

Beginning in June 2009, the Governor appoints the Commission's twenty-five members. All serve four-year terms. The Commission elects a chair and vice-chair (Chapter 9, Acts of 2006; Chapters 34 & 35, Acts of 2009; Code Human Services Article, secs. 2-401 through 2-408).

OFFICE OF LICENSING & MONITORING

Approximately 200 privately-run group homes for troubled youths are licensed and monitored by the Office. Additionally, the Office reviews applications for new group homes and coordinates group home oversight with the Department of Health and Mental Hygiene and the Department of Juvenile Services. Approximately 100 licensed programs for foster care treatment also are overseen by the Office.

SOCIAL SERVICES ADMINISTRATION

In 1900, the Social Services Administration originated as the Board of State Aid and Charities (Chapter 679, Acts of 1900). In 1939, the Board was replaced by the State Department of Public Welfare (Chapter 99, Acts of 1939). The Department was renamed the State Department of Social Services in 1968 (Chapter 702, Acts of 1968). In 1970, it became the Social Services Administration (Chapter 96, Acts of 1970).

All social services in the State are coordinated and directed by the Social Services Administration (Code Human Services Article, secs. 4-101 through 4-303). These include adoption, foster care, protective services to children and families, and services to families with children. The Administration also determines what factors contribute to social and family problems and recommends policy changes to address those problems. In addition, the Administration supervises all public and private institutions that have the care, custody, or control of dependent, abandoned or neglected children, except those placed under supervision of another agency. It licenses agencies and institutions having the care and custody of minors.

Also, the Administration is responsible for services to vulnerable adults and individuals with disabilities. These services protect vulnerable adults, promote their self-sufficiency and prevent unnecessary institutional care.

The Executive Director is appointed by the Secretary of Human Resources with the Governor's approval (Code Human Services Article, sec. 4-203).

In Baltimore City and each county, the director of the local department of social services administers programs subject to the supervision, direction, and control of the Social Services Administration.

Each county department of social services has a nine-member board of social services. Board members are appointed to three-year terms by the local governing authority. One member serves ex officio. In Baltimore City, the board is called the social services commission. The Mayor appoints its members to six-year terms and two serve ex officio (Code Human Services Article, secs. 3-101 through 3-602).

The Social Services Administration is organized into two major components: Operations, and Programs.

OPERATIONS

QUALITY ASSURANCE, RESEARCH, & EVALUATION
Quality Assurance, Research, and Evaluation formed in 1993 as the Special Projects Division. It became the Office of Planning and Special Projects Management in 1994, and the Office of Planning and Projects Management in 1996. Later in 1996, it reorganized as the Office of Research, Special Projects, Planning, and Legislation. At that time, functions of the former Office of Program Review and Monitoring were assigned to it. In August 1997, the Office of Research, Special Projects, Planning, and Legislation was renamed the Office of Special Services. In August 2007, the Office restructured as Research, Evaluation, and System Development, and further reformed as Quality Assurance, Research, and Evaluation in March 2011.

Interagency efforts to plan, fund, and implement new human service projects that address the needs of Department clients are coordinated by this office. Current projects focus on drug addiction; child-abuse treatment and prevention grants; the Family-to-Family Initiative; and Family Support Program grants.

PROGRAMS

OFFICE OF ADULT SERVICES
Within the Social Services Administration, the Office of Adult Services began as the Office of Adult and Family Services. In 1987, it was renamed Office of Adult Services. It transferred to the Community Services Administration in 1990, was renamed Office of Adult and Family Services in 1996, and again became Office of Adult Services in January 1999. In April 2008, the Office transferred back to the Social Services Administration.

Vulnerable or elderly citizens are helped by the Office to strengthen family and community ties so that they may live in the community (Code Human Services Article, secs. 6-501 through 6-708).

Community-Based Services
Under the Office are community-based services, including Adult Protective Services; the Adult Public Guardianship Program; the Representative Payee Program; and Social Services to Adults.

Adult Protective Services. This program protects the health, safety, and welfare of endangered, vulnerable adults, aged 18 or over, who lack the physical or mental capacity to provide for their daily needs. The program works to prevent or remedy neglect, self-neglect, abuse, or exploitation of adults unable to protect their own interests or at risk of harming themselves or others.

Adult Public Guardianship Program. Through this program, local departments of social services are the guardians of last resort for vulnerable persons aged 18 to 65. For persons who have been certified medically incompetent, the guardian makes decisions about nonfinancial matters. For vulnerable persons aged 65 or older, the Office on Aging and area aging agencies serve as the guardians of last resort.

Representative Payee Program. This program helps vulnerable low-income individuals manage their monthly Social Security benefit when no family member or friend is available. For the individual, the representative payee ensures that financial obligations are met. By helping vulnerable adults maintain economic self-sufficiency and support, the Program reduces the number of adults placed in institutions, and prevents their financial exploitation.

Social Services to Adults. This is the Department's core program of social work services for adults aged 18 and older. The program helps adults to be self-supporting and self-sufficient and to avoid abuse, neglect, or exploitation. It helps those who need institutional care secure it and protects those who do not from unnecessary institutionalization. These services build, sustain, and augment family and community support.

Home-Based Services
The Office also oversees home-based services, including the Certified Adult Residential Environment Program; In-Home Aide Services; and the Respite Care Program.

Certified Adult Residential Environment Program. Within the Social Services Administration, the Program was established in 1986 (Chapter 626, Acts of 1986). It transferred to the Community Services Administration in 1990.

The Program arranges for private citizens to accept into their homes and care adults with disabilities who otherwise would reside in institutions. The Program develops such housing, licenses care givers, and places clients in homes. Its case managers meet with care providers and clients to monitor these adult foster-care arrangements. The Program serves persons with mental or physical disabilities, including persons with HIV/AIDS.

In-Home Aide Services. This program provides necessary assistance in the home for people whose cases are managed through local departments of social services. Eligibility for this assistance does not depend on income.

Respite Care Program. Started in 1984, the Program provides temporary short-term care for disabled or elderly persons to whom family members normally give care. Services may be scheduled or given as needed. They may be offered in the home or in day-care facilities, nursing-care facilities, the home of a certified caseworker, community-based respite-care homes, or other sites approved or requested by the family. By allowing the family much needed breaks from care giving, the Program reduces the likelihood of institutionalization, neglect, or abuse.

MARYLAND CAREGIVERS SUPPORT COORDINATING COUNCIL
In October 2001, the Maryland Caregivers Support Coordinating Council was created (Chapter 400, Acts of 2001). By conducting surveys, holding public hearings, and setting up a telephone hotline, the Council finds out the concerns of family caregivers who provide care for children or adults with developmental disabilities, functional disabilities, challenging behaviors, or age-related disorders and diseases. The Council identifies unmet needs and priorities; coordinates services provided by public State and local agencies; and develops and distributes a handbook of services available. In addition, the Council develops a model program for family caregiver support that incorporates best practices from programs in Maryland and other states.

The Council's seventeen members are appointed to three-year terms by the Governor (Code Human Services Article, secs. 7-301 through 7-305).

CHILD WELFARE PRACTICE & POLICY
Child Welfare Practice and Policy began as the Office of Family and Child Development Services in 1980 and reformed as the Office of Children and Family Services in 1991. In August 2007, it further reformed under its present name.

This office sets policy and standards for In-Home Services; and Permanency Services. Child Welfare Practice and Policy also is responsible for the Maryland Adoption Resource Exchange, and the Mutual-Consent Voluntary Adoption Registry.

CHILD WELFARE ORGANIZATIONAL DEVELOPMENT & TRAINING


PERMANENCY SERVICES: ADOPTIONS

ADOPTION SEARCH, CONTACT, & REUNION
Since October 1999, adoption search, contact, and reunion services have been available to birth parents and adult adoptees, aged 21 or older. For a fee, a confidential intermediary initiates a search and assesses the other party's willingness to provide information.

MARYLAND ADOPTION RESOURCE EXCHANGE
The Maryland Adoption Resource Exchange formed during the 1960s to register and match children with adoptive families.

MUTUAL-CONSENT VOLUNTARY ADOPTION REGISTRY
The Mutual-Consent Voluntary Adoption Registry began in 1986. The Registry registers and matches adult adoptees, birth parents, and birth siblings who wish to be reunited.

RESOURCE DEVELOPMENT, PLACEMENT & SUPPORT SERVICES
In August 2007, Resource Development, Placement and Support Services organized under Programs to develop community and residential resources for children and families in Maryland's child welfare system.

Formerly units for Placement and Support Services, and Resource Development and Retention were overseen by this office.

INTERSTATE COMPACT ON THE PLACEMENT OF CHILDREN
In July 1975, Maryland jointed the Interstate Compact on the Placement of Children (Chapter 266, Acts of 1975; Code Family Law Article, secs. 5-601 through 5-611). Formerly overseen by Child Welfare Practice and Policy, responsibilities were reassigned to Resource Development, Placement, and Support Services in March 2011.

The Compact sets statutory guidelines for placing children out of their state of residence for purposes of adoption, foster care, or treatment in a licensed residential center. Not only does the Compact ensure that children are placed in safe environments, but it also clarifies legal and financial responsibility for such children.

OPERATIONS

OFFICE OF ADMINISTRATIVE OPERATIONS

The Office oversees Central Facility Operations, Field Operations, and Support Operations.

OFFICE OF BUDGET & FINANCE

OFFICE OF EMPLOYMENT & PROGRAM EQUITY

OFFICE OF HUMAN RESOURCE DEVELOPMENT & TRAINING

OFFICE OF INSPECTOR GENERAL

OFFICE OF LEGAL SERVICES

OFFICE OF TECHNOLOGY FOR HUMAN SERVICES

The Office of Technology for Human Services operates through two functional components: Planning and Policy; and Systems Management. Planning and Policy is responsible for Application Services; Department of Human Resources Information System (DHRIS); the Electronic Benefits Transfer System; the Enterprise Project Management Office; and the Maryland Children's Electronic Social Services Information Exchange (MD Chessie) Project Office. Systems Management oversees Security Services.

DEPARTMENT OF HUMAN RESOURCES INFORMATION SYSTEM
Information Resource Center, 1100 Eastern Blvd., Baltimore, MD 21221

The Department of Human Resources Information System (DHRIS) formed in 1993 as the Client Information System. It received its current name in September 1999. The System maintains a centralized store of information on persons receiving benefits through the Department.

To maintain information about financial eligibility and to calculate, initiate, and issue benefits, the System uses the Clients' Automated Resource and Eligibility System (CARES). The System also is responsible for the Child-Support Enforcement System (CSES). Through CSES, the System provides child-support enforcement services to families, helps increase collections owed to the State, and supports federal and interstate enforcement efforts.

ELECTRONIC BENEFITS TRANSFER SYSTEM
The Electronic Benefits Transfer System began as a pilot project in 1989 and was implemented statewide in 1993. Eligible individuals are issued a plastic debit card to access electronically cash and food stamps on a monthly basis. The card replaces paper food-stamp coupons and cash benefit checks. The card also may be used to pay gas and electric bills, public housing rent, and group home expenses.

MARYLAND CHILDREN'S ELECTRONIC SOCIAL SERVICES INFORMATION EXCHANGE (MD CHESSIE) PROJECT OFFICE
The Office of Information Management oversaw development of the Maryland Children's Electronic Social Services Information Exchange (MD CHESSIE) and is now responsible for implementation of the Exchange. Required by federal law, the Exchange is Maryland's Statewide Automated Child Welfare Information System (SACWIS). This system helps child welfare workers manage caseloads, provide services, and report on foster care and adoptions.

Development of the Exchange began in 1995, and in January 2007 was implemented statewide.

PROGRAMS

Programs administers the Department's major programs. In conjunction with local departments of social services, these programs are overseen by the Deputy Secretary for Programs. Originally, they were carried out by four administrations: Child Care; Community Services; Family Investment; and Social Services. A fifth administration - Child-Support Enforcement - transferred to Programs in 2003. In July 2005, the Child Care Administration was renamed the Office of Child Care and moved to the Division of Early Childhood Development in the State Department of Education (Chapter 585, Acts of 2005). Since March 2007, Programs also has overseen local departments of social services.

In April 2008, the Community Services Administration was disbanded and its functions dispersed to other agencies, and in June 2008, the Social Services Administration moved directly under the Office of Secretary.

STATE COUNCIL ON CHILD ABUSE & NEGLECT
In 1986, the State Council on Child Abuse and Neglect originated as the Governor's Council on Child Abuse and Neglect within the Office for Children and Youth, which reformed as the Office for Children, Youth, and Families in 1990 (Executive Order 01.01.1986.07). The Council received its present name in July 1999 (Chapters 355 & 356, Acts of 1999).

The Council functioned under the Office of the Lietenant Governor from 1997 to 2003. In July 2003, it returned to the Office for Children, Youth, and Families, which became the Governor's Office for Children in 2005. In February 2006, the Council transferred to the Department of Human Resources by agreement between the Secretary of Human Resources and the Executive Director of the Governor's Office for Children.

The Council advises the Governor on programs to prevent, detect, and treat child abuse and neglect.

Fifteen of the Council's twenty-three members are appointed by the Governor to three-year terms.

Three standing committees serve the Council: the Children's Justice Act Committee; the Conference Committee; and the Legislative Committee (Code Family Law Article, sec. 5-7A-05).

OFFICE OF GRANTS MANAGEMENT

Displaced Homemakers Program. Started as a model project in 1976, this program became State funded in 1979 (Chapter 339, Acts of 1979). The Program helps homemakers who are displaced due to the death or disability of, or divorce, separation, or abandonment by a family member upon whom they depended for income. Community organizations help them become self-sufficient through counseling, training, and employment assistance (Code Family Law Article, secs. 4-601, 4-602).

Maryland Fatherhood Initiatives. This program helps fathers become involved with raising their children. It works through five programs: Absent Parent; Access and Visitation; Maryland Fatherhood Initiative Grant; Partners for Fragile Families; and Young Father Responsible Fathers.

SHELTER, NUTRITION, & SERVICE PROGRAM
Within the Community Services Administration, the Governor created the Homeless Services Program in 1984 (Chapter 777, Acts of 1984). Since 1998, it has been known as the Shelter, Nutrition, and Service Program. The Program provides shelter, food, and services to homeless people (Code Human Services Article, secs. 6-417 through 6-428).

Using federal grants and some State general funds, the Program provides housing counseling and manages aftercare in several jurisdictions. The Program also oversees programs for housing the homeless and preventing eviction.

Crime Victims Assistance Program. The Program provides specialized crisis services to adult and child victims of abuse, domestic violence, rape, or sexual assault. Using federal Program funds, counseling, medical and support services are provided through contracts with community organizations.

GOVERNOR'S ADVISORY BOARD ON HOMELESSNESS
[ADVISORY BOARD OF THE SHELTER, NUTRITION, & SERVICE PROGRAM FOR HOMELESS INDIVIDUALS & FAMILIES]
The Advisory Board of the Shelter, Nutrition, and Service Program for Homeless Individuals and Families was authorized in 1984 (Chapter 777, Acts of 1984). In 1988, it became known as the Governor's Advisory Board on Homelessness. The Board advises the Department and the Governor on planning, policy, and regulations.

Appointed by the Governor, the Board consists of sixteen members who serve two-year terms (Code Human Services Article, secs. 6-421 through 6-425).

EMERGENCY FOOD ASSISTANCE
Emergency Food Assistance began in March 1983 under federal law as the Temporary Emergency Food Assistance Program (P.L. 98-8). The Program formalized the distribution of surplus dairy commodities begun in January 1982. Originally administered by the Food Distribution Section of the State Department of Education, the Program moved to the Department of Human Resources in January 1988. The Program became the Emergency Food Assistance Program in 1990 (federal Food and Agricultural Resources Act of 1990). In 1996, the Program for administrative purposes was placed under Homeless Services.

Emergency Food Assistance Program. This is a federal program. It distributes food from the U.S. Department of Agriculture to needy people in situations of emergency and distress. Food from surplus federal commodity inventories is delivered quarterly to local emergency organizations and food pantries for distribution to individuals. Eligibility for assistance is based on income and household size, or prior certification in any of the following programs: Maryland Energy Assistance; Food Stamps; Medical Assistance (Medicaid); or Public Assistance.

Maryland Emergency Food Program. This State program started July 1, 1998.

Statewide Nutrition Assistance Program. Administered by Emergency Food Assistance, this State program funds the purchase of capital equipment by emergency food pantries and soup kitchens.

HOMELESSNESS PROGRAMS
The Office of Grants Management is responsible for the Emergency and Transitional Housing and Services Program, the Homelessness Prevention Program, the Homeless Women Crisis Shelter Home Program, and the Housing Counselor Program.

Homeless Women Crisis Shelter Home Program. The Program began in 1980 with legislation to establish a model crisis shelter for homeless women. For them, the Program provides temporary housing. Clients are counseled on ways to set personal goals and overcome obstacles to employment, such as illiteracy, health problems, or substance abuse.

CHILD-SUPPORT ENFORCEMENT ADMINISTRATION

Enforcement of court-ordered child support formerly was the duty of the Division of Parole and Probation in the Department of Public Safety and Correctional Services. Then, from 1979 to 1984, the Income Maintenance Administration under the Department of Human Resources became the public agency through which support payments were channeled. In 1984, the Child-Support Enforcement Administration formed in the Department of Human Resources to provide child-support services for families (Chapter 296, Acts of 1984; Code Human Resources Article, sec. 2-301). Formerly under Operations, the Administration transferred to Programs in 2003.

Through local departments of social services, courts, State's Attorneys' offices, and other agencies, the Administration locates absent parents; determines paternity; establishes, reviews, modifies, and enforces support orders; and collects and disburses support payments (Code Family Law Article, secs. 10-106 through 10-117). Recipients of Non-Public Assistance Medical Assistance receive services at no charge and are required to cooperate with the Administration in order to secure support. Families not receiving medical or cash benefits from the Department pay a $25 fee when they apply for child support services. Collections made on behalf of such families are paid in full to the family.

The Executive Director is appointed by the Secretary of Human Resources.

The Administration is comprised of Programs, and Support Services. Directly under the office of the Executive Director are the child support enforcement offices for Baltimore City and Anne Arundel, Baltimore, Montgomery and Prince George's counties (Code Family Law Article, secs. 10-102 through 10-119.3).

ANNE ARUNDEL COUNTY OFFICE OF CHILD-SUPPORT ENFORCEMENT
On July 1, 2002, State government assumed responsibility for the Anne Arundel County Office of Child-Support Enforcement (Code Family Law Article, sec. 10-117).

BALTIMORE CITY OFFICE OF CHILD-SUPPORT ENFORCEMENT
The Baltimore City Office of Support Enforcement was initiated as the Bureau of Support Enforcement under the Baltimore City Department of Social Services. Responsibility for the City Bureau was assumed by State government on October 1, 1990, when the Bureau transferred to the Child-Support Enforcement Administration. The Bureau in 1993 was renamed Baltimore City Office of Child-Support Enforcement.

In 1995, under the Chief Support Enforcement Privatization Pilot Program, administration of the Baltimore City Office of Child-Support Enforcement was privatized (Chapter 491, Acts of 1995). Authorization for the Program continued until October 31, 2002 (Code Family Law Article, sec. 10-119.1). Since 2002, State government resumed administration of the Office (Code Family Law Article, sec. 10-117).

BALTIMORE COUNTY OFFICE OF CHILD-SUPPORT ENFORCEMENT
On July 1, 1999, State government assumed responsibility for the Baltimore County Office of Child-Support Enforcement (Code Family Law Article, sec. 10-117).

MONTGOMERY COUNTY OFFICE OF CHILD-SUPPORT ENFORCEMENT
The Montgomery County Office of Child-Support Enforcement started as the Family Service Division under the Montgomery County Circuit Court. Later, responsibility for its operation transferred to the Administrative Office of the Courts. Since October 1996, the Office has been administered by the Child-Support Enforcement Administration (Code Family Law Article, sec. 10-117).

PRINCE GEORGE'S COUNTY OFFICE OF CHILD SUPPORT ENFORCEMENT
The Prince George's County Office of Child Support Enforcement has been administered by the Child-Support Enforcement Administration since July 1, 2002 (Code Family Law Article, sec. 10-117).

PROGRAMS

SUPPORT SERVICES

OFFICE OF COLLECTION MANAGEMENT
In 1981, the Office of Collection Management originated as the Office of Central Operations, overseeing intercept programs. The Office of Policy and Central Operations assumed that oversight in 1991. By reorganization in 1992, the Office of Intercepts and Adjustments was created and the Office of Program Initiatives formed in 1992 to assume duties formerly administered by the Office of Program Development and Management, and the Office of Policy and Central Operations. In 1996, the Office of Program Initiatives merged with the Office of Intercepts and Adjustments to become the Office of Collections Management. In 1999, it became the Office of Central Collections and Disbursement, and in 2000 returned to Office of Collection Management.

The Office develops child-support enforcement policy, legislation, and regulations; plans program initiatives; interprets policy and conducts training on new policy and procedures; and coordinates its work with the Deputy Secretary for Planning. The Office also intercepts State and federal tax returns, unemployment benefits, and lottery winnings in order to deduct child support. In addition, the Office monitors the collection by local agencies of child-support overpayments.

OFFICE OF SYSTEMS SUPPORT
Local agency compliance with federal and State mandates is monitored by the Office of Systems Support. The office helps local agencies correct problems and implement policies and procedures. It also oversees the Central Registry and the State Parent Locator Service. Cases received from other states are processed by the Office and referred to a local child-support enforcement agency and an intercept program.

Systems Support started as the Field Operations Office in 1981. This office monitored local child-support enforcement agencies. Renamed Office of Program Management, it assumed responsibility for local agency compliance reviews, technical assistance to local agencies, and special projects in 1990. The Office reorganized in 1991 as the Office of Program Development and Management to propose new programs and conduct staff training. Further change in 1992 created the Office of Service Delivery. In 1996, the Office of Service Delivery merged with the Office of Interstate Operations to form the Office of Local Services.

The Office of Interstate Operations began in 1981 as the Office of Central Operations. Reorganized in 1991 as the Office of Policy and Central Operations, in 1993 it became the Office of Interstate Operations. In 1996, it merged with the Office of Service Delivery to form the Office of Local Services which became the Office of Systems Support in 2000.

Under the Office of Systems Support are four units: Computer Information Services, Document Generation, Functional Analysis, and Interstate Services.

FAMILY INVESTMENT ADMINISTRATION

Functions of the Family Investment Administration began within the Social Services Administration. In 1980, those duties were assigned to the Income Maintenance Administration first by Executive Order and then by law (Chapter 26, Acts of 1980). In 1996, the Administration reformed under its present name (Chapter 351, Acts of 1996).

All public assistance programs in the State are coordinated and supervised by the Family Investment Administration (Code Human Services Article, secs. 5-101 through 5-608). These programs include the Energy Assistance Program, the Family Investment Program, and the Supplemental Nutrition Assistance Program (formerly Food Stamps). The Administration also coordinates programs for public assistance to adults, emergency assistance, and burial assistance.

Through the Family Investment Program, eligible families may receive Temporary Cash Assistance or a one-time welfare avoidance grant.

In accord with the U.S. Department of Agriculture, the Administration directs the Supplemental Nutrition Assistance Program (formerly Food Stamps). Eligible households in this program access their food benefits electronically through a debit card known as an Independence Card. Monthly, their benefit amount is transferred to their card, which is used to purchase food, and plants and seeds for growing food. Nonfood items cannot be purchased with the card.

Under an agreement with the Department of Health and Mental Hygiene, the Administration certifies eligible low-income families for the Medical Assistance Program (Medicaid), Maryland's Children Health Insurance Program, and the Maryland Pharmacy Assistance Program.

The Administration sets policy for local departments of social services to follow in determining eligibility for financial assistance, Medical Assistance, and the Supplemental Nutrition Assistance Program. In Baltimore City and in each county, the local director of social services administers public assistance programs subject to the supervision, direction, and control of the Family Investment Administration.

With the Governor's approval, the Executive Director of Family Investment is appointed by the Secretary of Human Resources (Code Human Services Article, sec. 5-203).

Two offices are part of the Administration: Operations, and Programs.

OFFICE OF ADMINISTRATION
For the Family Investment Administration, the Office of Administration oversees four units: Contracts, Medical Assistance Operations, Office Automation, and Procurement and Budget.

OFFICE OF OPERATIONS

Under the Office are the Customer Care Center and four bureaus: Disability Services; Employment Operations and Support; Long-Term Care; and Quality Assurance.

BUREAU OF DISABILITY SERVICES
Started in 1987 as Disability Management Operations, this agency later became the Bureau of Medical Assistance Operations. It assumed its present name in November 2009.

The Bureau helps disabled recipients apply for federal Medicaid, Social Security and Supplemental Security Income benefits. Applications are made through the Disability Entitlement Advocacy Program.

Disability Entitlement Advocacy Program. The Program assists with documentation and acts as advocate for persons with disabilities at entitlement and appeal hearings.

BUREAU OF EMPLOYMENT OPERATIONS & SUPPORT
The Bureau of Employment Operations and Support originated from two agencies: the Bureau of Continuous Improvement, and the Bureau of Work Programs. The Bureau of Continuous Improvement had started as the Office of Field Operations and reorganized as the Office of Quality Assurance in 1992, and the Bureau of Continuous Improvement in 1998. In October 2009, the Bureau of Continuous Improvement and the Bureau of Work Programs merged to form the Bureau of Local Operations. In June 2011, the Bureau assumed its present name

Local departments of social services are monitored by the Bureau of Employment Operations and Support to ensure compliance with State and federal regulations for programs of the Family Investment Administration. The Bureau also serves as a liaison between the local departments and State agencies. Overseen by the Bureau are the corrective actions for Family Investment programs.

Some adults receiving benefits through the Family Investment Administration must comply with work activity requirements. Through the Work Opportunities Management Information System (WOMIS), the Bureau analyzes the employment and work training functions of the Administration. This analysis meets federal reporting requirements for the State's Temporary Assistance to Needy Families Program and the Supplemental Nutrition Assistance Program. The System captures customer demographics and work history, as well as records activities within work programs, such as referrals, attendance, and outcomes. Reports and data generated by the System are used by the Bureau to determine compliance of the Administration and local offices with federal and State work regulations governing welfare reform.

BUREAU OF LONG-TERM CARE

BUREAU OF QUALITY ASSURANCE
Formerly the Bureau of Quality Control, the Bureau of Quality Assurance assumed its present name in June 2011.

Quality control reviews are conducted by the Bureau. Mandated by State and federal law, reviewers monitor the Temporary Cash Assistance (TCA) Program, the Food Stamp Program, and the Medical Assistance Program.

OFFICE OF PROGRAMS

Under the Office of Programs are the Office of Home Energy Programs, the Maryland Office for Refugees and Asylees, and two bureaus: Policy, Research, and Training; and Systems Development and Management.

BUREAU OF POLICY, RESEARCH, & TRAINING
The Bureau of Policy, Research, and Training originated as the Bureau of Research and Legislation. It reformed as the Bureau of Research and Evaluation in July 2004, and reverted to its former name in November 2009. In March 2011, the Bureau of Policy and Training merged with the Bureau of Research and Legislation to form the Bureau of Policy, Research, and Training.

The Bureau reviews federal and State legislation to determine its effect on programs operated or supported by the Family Investment Administration. The Bureau assesses the impact of such legislation on the Administration's budget; develops the Department's position on legislation; and testifies before legislative and Congressional committees. Also, the Bureau drafts regulations necessary to implement legislation; writes policy manuals and instructional materials for local departments of social services; and trains case managers and supervisors to implement new policies.

The Bureau supervises research projects for the Family Investment Administration, both in-house and contractual. This includes managing contracts with State universities where studies on welfare reform affect initiatives in the field. The Bureau monitors federal and State legislation, and acts as liaison to the General Assembly and the Joint Committee on Welfare Reform. To evaluate and summarize welfare reform in Maryland, the Bureau collects data and issues monthly reports.

BUREAU OF SYSTEMS DEVELOPMENT & MANAGEMENT
Under the Office of Programs, the Bureau of Systems Development and Management is responsible for the design, testing, implementation, maintenance, and control of those components of the Client's Automated Resource and Eligibility System (CARES) used by the Family Investment Administration. Systems support is provided by the Bureau to all System users, including local departments of social services.

MARYLAND OFFICE FOR REFUGEES & ASYLEES
In 1980, the Department established the Maryland Office for New Americans as the Maryland Office of Refugee Affairs. In 1994, the Office reorganized as the Maryland Office for New Americans (Executive Order 01.01.1994.26). In April 2008, the Office transferred from the Community Services Administration to the Family Investment Administration. As the Maryland Office for Refugees and Asylees, the Office was restructured in December 2008 to administer federally-funded refugee programs.

The Office helps refugees residing in Maryland to become economically and socially self-sufficient. It provides employment services, English language and vocational training, cultural orientation, and other services.

Citizenship Promotion Program. The Office also administers this program formed in 1995 (Chapters 162, 163, Acts of 1995). The Program encourages and assists eligible Maryland residents to become naturalized citizens of the United States and participate in civic life (Code Human Services Article, secs. 6-702 through 6-708).

OFFICE OF HOME ENERGY PROGRAMS
In July 2000, the Office of Home Energy Programs was created within the Community Services Administration. In April 2008, the Office transferred to the Family Investment Administration (Chapter 116, Acts of 2008).

The Office oversees the Electric Universal Service Program and the Maryland Energy Assistance Program (Code Human Services Article, secs. 6-301 through 6-308). The Office also is charged with developing and implementing an emergency energy-crisis intervention program to prevent those with low incomes from experiencing danger to health or survival as a result of an energy emergency.

Electric Universal Service Program. This program began in July 2000. Low-income households are aided by the Program to pay current and overdue electric bills. To reduce future electric bills, the Program also helps with energy efficiency measures.

Maryland Energy Assistance Program. In 1977, the Program began as a pilot program. Reformed as the Energy Crisis Intervention Program in 1978, it adopted its present name in 1980. In July 2000, it was placed under the Office of Home Energy Programs.

The Maryland Energy Assistance Program provides fuel oil, electricity, gas (natural and propane), wood, and coal to eligible low-income people across the State (Code Human Services Article, secs. 6-301 through 6-308). Eligibility for assistance is based on household size, income, fuel type, and geographic location. Those with the greatest need receive the highest level of assistance. Benefits reflect a fixed portion of average fuel consumption based on fuel type. They range from 32 to 85 percent of average consumption. Heating assistance is offered to eligible tenants and homeowners. Maryland is the first state to offer this aid to shelters for battered spouses and the homeless. The Program subcontracts with twenty local agencies (departments of social services, governments, community action agencies) and 450 energy suppliers to provide this assistance.

Emergency Energy Assistance also is offered by the Program to householders certified eligible for regular energy assistance benefits. Provided on a one-time-only basis, this assistance is for fuel deliveries, utility cut-offs, emergency repairs, blankets, emergency space heaters, or emergency shelter. It may not exceed $180. Benefits provided are paid directly to energy vendors selected by the eligible household. Under contract with the State, vendors deliver fuel to a household until the family's benefit amount is exhausted.

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